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Refund Policy

We want you to be happy with SDR to HDR. This policy explains when refunds happen automatically and how to request one if something goes wrong.

Last updated May 6, 2026

The short version

A plain-language summary. The numbered sections below are the operative text; where the two differ, the sections govern.

How is a failed conversion refunded?

Automatically, to your balance, usually within minutes and with no action needed. If a stuck job has not refunded after 2 hours, email support. Section 3 below is the operative wording.

Can I get money back for balance I have not used?

A top-up that is entirely unused can be refunded within 14 days of purchase by emailing support. Once any part of it has been spent it is non-refundable. Section 5 below.

Does the EU 14-day withdrawal right apply?

Yes, for consumers in the EU, EEA and UK, unless you have already used the service. Converting a video against your balance is an express request for immediate performance, which ends the withdrawal right for that purchase. Section 2 below.

1. Merchant of Record

All payments are processed by Polar.sh, our Merchant of Record. Refunds are issued by Polar to the original payment method, typically within 5–10 business days.

2. EU and UK 14-day right of withdrawal

If you are a consumer in the EU, EEA, or UK, you have 14 days to withdraw from a digital purchase, unless you have already used the service. By converting a video using your balance, you expressly request immediate performance and acknowledge that you lose the right of withdrawal for the balance used. Unused subscription periods can still be refunded on request.

3. Failed conversions

If a conversion fails on our side or on the AI provider's side, the full charge is automatically refunded to your balance within minutes, no action needed. If a stuck job is not refunded after 2 hours, our cleanup job force-refunds it.

4. Subscription cancellation

You can cancel your subscription at any time from the billing page. You keep the balance already issued for the current billing cycle. We do not pro-rate mid-cycle cancellations.

5. Top-offs

Top-off balance is non-refundable once any part of it has been used. Fully unused top-offs may be refunded within 14 days of purchase by emailing support.

6. Chargebacks

Please contact us before opening a chargeback. Chargebacks may result in immediate account suspension while the dispute is resolved.

7. How to request a refund

Email [email protected] with your order ID. We respond within 2 business days.

Questions? Email [email protected].